Summer Shipping Guidelines
Our goal is to create the best natural, wholesome, nourishing, moisturizing skin care products possible which is why we formulate all products without synthetic stabilizers or waxes, unlike commercial products. All of our products are made with natural ingredients and should be kept at room temperature. Body Butters may liquefy in warm temperatures during shipping, but do not worry as the change in consistency will not change the quality.
This should not at all discourage customers from ordering our super moisturizing butters! A great characteristic of natural butters and oils are that they retain their qualities in both liquid and solid forms. Body Butters can melt due to shipping placement in the mailbox or porch. No worries as they can easily be transformed back to a more solid form by refrigeration (gently stir cream first) or just storing them in a cool, dark place. Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. We CANNOT accept returns and we DO NOT apply refunds for products left outside to melt.
Please note that the quality and healing properties of our products are not affected by melting.
We recommend utilizing USPS 2-3 Day Priority Mail to ensure speedy delivery. We encourage all orders containing Body Butters to ADD "Confirmation Signature" as it allows you or a member of your household to sign for your package so your package never sits in your mailbox. The current USPS Confirmation Signature online rate is $2.60.
An alternative to adding "Confirmation Signature" is to contact your local post office and request your package to be held for pickup!
After placing your order, please check your emails for your order confirmation as well as tracking information and delivery status. If you decide not to add the Confirmation Signature option to your package, we encourage you NOT to leave any of your Sanai's SKin products sitting outside in the heat..